Parent Support Hub

Need help? Know that you are not alone.

A safe virtual space for parents to get guidance and support.

Do you have questions or concerns about your child’s use of substances? You’re not alone. Many other families have been through this – they have faced or are facing similar challenges.

We are here 24/7 for you and anyone else who is concerned about the use of substances by a young person in their life.

Whether you want to help a young person prevent problematic substance use, help them address their regular substance use, or support their efforts to overcome problematic substance use, we are here to guide you through the information and resources designed to support your specific questions.

Call 1 866 381-1511 or

Support when and where you need it the most

  • 24/7 access
  • Chat with us online
  • Call in to speak with a Care Representative
  • Urgent cases are referred to a Mental Health Professional for family or individual counselling



Trained Care Representatives are available to listen to your concerns, challenges, and problems and can propose a course of action along with a list of helpful resources specific to your situation.  If you need more tangible support, or are facing an urgent situation with your child’s drug use, we can help you access a Mental Health Counsellor to provide support and guide you with suggestions and solutions that best respond to your immediate needs – together with your child or individually.

The Parent Support Hub provides access to

  • An interactive chat box and phone line with trained care representatives available 24/7 to answer questions/concerns about youth substance use and provide direction to relevant resources.
  • When necessary, urgent cases can be referred to a mental health professional for short term counselling support.

The Parent Support Hub is powered by TELUS Health and is a 24/7 free service available for people across Canada. 

Please browse through our Privacy Policy for any questions about this service.

Generous support provided by:

TELUS Friendly Future Foundation
Your donations help us make a difference in the lives of Canadian families! Please donate today!